The issue is resolved. All pending generation could be successfully finished, Neo generations are functioning normally.

We successfully identified the issue and deployed a fix. We continue to monitor the state of the system. Pending generations should succeed, however, due to the workload that has accumulated in the meantime, longer generation times should be expected. Thank you for your patience.

Due to the unavailability of a third party dependency all neo generations are failing. We are continuously monitoring the situation and started working on an alternative solution.